PRIVACY POLICY CLICKCARE INTERIM

1. Who are we?

ClickCare Interim BV (hereinafter "ClickCare Interim"), with registered office at Posthofbrug 6, 2600 Antwerp and registered in the CBE (KBO) under number 1033.231.330, processes personal data of various data subjects as the data controller.

This privacy policy applies to:

• candidates;
• temporary agency workers;
• business contacts;
• clients/hirers;
• applicants for internal vacancies at ClickCare Interim.

ClickCare Interim takes the privacy of data subjects seriously. Personal data obtained by us is carefully protected.

Please read this privacy policy carefully, as it contains your rights with respect to ClickCare Interim.

This privacy policy may be regularly modified or updated. We recommend consulting it periodically.

ClickCare Interim complies with European Regulation 2016/679 of 27 April 2016 on the protection of personal data ("GDPR"), as well as the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data and the applicable anti-spam provisions of Book XII of the Belgian Code of Economic Law.

2. To whom does this privacy policy apply?

2.1 Candidates and temporary agency workers

We process personal data of:

• individuals using the ClickCare app;
• individuals using the platform www.clickcare.be;
• individuals leaving their details with ClickCare Interim in any other way;
• individuals introduced directly by clients;
• individuals who have made their professional details public (such as LinkedIn);
• individuals referred to ClickCare Interim by other service providers as a prospect or lead.

2.2 Business contacts, clients, and other individuals

We process personal data of:

• contact persons at prospects and client-users;
• contact persons at suppliers and service providers;
• references or contact persons provided by candidates.

2.3 Applicants for internal vacancies

We process personal data of individuals applying for an internal position at ClickCare Interim.

3. What personal data do we process?

3.1 Candidates and temporary agency workers

Depending on the situation, we process among other things: Identification data

• name;
• address;
• email address;
• telephone number;
• date of birth;
• place of birth;
• nationality;
• language;
• marital status;
• IP address;
• cookies;
• photo or scan of ID card;
• NISS (INSZ) or BIS number;
• national register number (NISS/INSZ).

Professional and educational data

• CV / Resume;
• cover letter;
• education and training;
• skills;
• work experience;
• portfolio;
• job title;
• references;
• publicly available professional data.

Financial data

• bank account number.

Communication data

• messages via email;
• communications via the platform or the app.

Images

• photos;
• videos;
• testimonials.

3.2 Business contacts and clients

We process among other things:

• name;
• email address;
• telephone number;
• address details;
• identification data;
• communication data;
• billing/invoicing data;
• credit information;
• assignment/order data.

3.3 Applicants for internal vacancies

We process among other things:

• CV / Resume;
• cover letter;
• education and training;
• work experience;
• job title;
• skills;
• references;
• driving license (if relevant to the position);
• identification and contact details.

4. Why do we process personal data?

ClickCare Interim processes personal data for the following purposes:

4.1 Service provision and platform operation

• offering and improving the website, app, and services;
• enabling registration and use of the platform;
• proposing assignments/shifts;
• matching candidates and clients;
• managing user accounts;
• monitoring performance and recorded hours;
• drawing up employment contracts and social/administrative documents.

4.2 Employment and administration

• verifying whether candidates are legally authorized to work in Belgium;
• paying wages/salaries;
• processing work performances;
• complying with statutory legal obligations;
• processing contractual documents.

4.3 Recruitment and job applications

• assessing whether a candidate is suitable for a vacancy;
• contacting candidates;
• inviting candidates for interviews;
• retaining data for future career opportunities.

4.4 Matching and profiling

• providing tailored assignments;
• matching suitable profiles;
• enriching or completing data;
• improving the service delivery.

This profiling is performed based on criteria predetermined by ClickCare Interim.

4.5 Marketing and communication

• sending direct marketing;
• providing information about services;
• maintaining contact with data subjects;
• improving communication channels.

4.6 Credit check

• assessing the creditworthiness of clients;
• ensuring business and service continuity.

5. On which legal grounds do we process personal data?

We process personal data based on:

• the performance of a contract or pre-contractual relationship;
• legal/statutory obligations;
• legitimate interests of ClickCare Interim;
• consent of the data subject.

The legitimate interests of ClickCare Interim include among other things:

• improving service delivery;
• ensuring the proper operation of the platform;
• the growth and continuity of the business;
• the freedom to conduct business;
• the right to information.

Processing personal data is required for certain services. If you refuse to provide specific mandatory data, ClickCare Interim may not be able to offer certain services.

6. How does the platform / the APP work?

For candidates and temporary agency workers

• Candidates register via the platform or the app.
• After profile validation, candidates can browse available assignments.
• Candidates can apply for assignments.
• The client decides which candidate is selected.
• For certain assignments, additional documents must be digitally confirmed or signed, such as:
  • work regulations;
  • job safety/workstation sheets (werkpostfiches);
  • health and safety documents;
  • temporary agency employment contracts.
• Performance and hours are digitally recorded via the platform.
• Candidates can dispute recorded hours no later than Monday following the week in which the services were rendered.
• Payout is made based on the recorded and approved performances.

For clients

• Clients can publish assignments via the platform.
• Candidates can apply for these assignments.
• The client selects the desired candidate directly.
• ClickCare Interim then manages administrative processing and, where applicable, the execution of the temporary agency employment contract.

7. How long do we retain personal data?

Candidates and temporary agency workers

Personal data is retained for at least 5 years after the end of the last employment contract in accordance with statutory retention periods for social/employment records.

Clients and business relationships

Data is retained for 10 years after the last contact.

Applicants

Data is retained for 5 years after the last contact in view of potential discrimination or liability claims.

Cookies are retained in accordance with the cookie policy.

Personal data may be retained for a longer period where statutory regulations or statutes of limitation so require.

8. With whom do we share personal data?

ClickCare Interim may share personal data with:

• clients;
• prospects;
• software providers;
• cloud providers;
• communication tools;
• matching tools;
• ATS systems;
• invoicing/billing tools;
• lawyers and legal counsel;
• auditors and statutory auditors;
• national and international public authorities;
• judicial authorities;
• other third parties when required by law.

These transfers take place solely for:

• technical and operational support;
• execution of the services;
• invoicing and billing;
• compliance with legal obligations;
• support of internal operations.

9. Transfer within the House of HR Group

ClickCare Interim is part of the House of HR Group and is a subsidiary of ClickCare BV.

Personal data may be shared with other companies within this group for:

• ICT services;
• analytics and statistics;
• accounting;
• accounts receivable management;
• direct marketing;
• administrative support.

More information about the House of HR Group: https://www.houseofhr.com/companies
More info about ClickCare at: www.clickcare.be

In certain cases, companies within the group may act as joint controllers pursuant to Article 26 of the GDPR.

ClickCare Interim remains the primary point of contact for data subjects.

10. International transfers of personal data

ClickCare Interim may process personal data outside the European Economic Area (EEA).

When personal data is transferred to countries without an adequate level of protection, ClickCare Interim implements appropriate safeguards in accordance with the GDPR, including:

• standard contractual clauses (SCCs);
• transfer impact assessments (TIAs);
• other statutory protection mechanisms.

More information: https://www.gegevensbeschermingsautoriteit.be

11. Your rights

You have the right at all times to:

• request access to your personal data;
• rectify your personal data;
• request erasure of your personal data;
• restrict processing;
• object to processing;
• withdraw your consent;
• request data portability.

You can exercise these rights via: info@clickcare.be

ClickCare Interim may ask you to verify your identity.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit):

Drukpersstraat 35, 1000 Brussels
https://www.gegevensbeschermingsautoriteit.be

12. Security and confidentiality

ClickCare Interim takes appropriate technical and organizational measures to protect personal data against:

• loss;
• destruction;
• unauthorized access;
• misuse;
• alteration;
• unlawful processing.

Access to personal data is restricted strictly to personnel who require it for the performance of their duties.

Employees and representatives of ClickCare Interim are bound by contractual confidentiality obligations.

13. Amendments to this privacy policy

ClickCare Interim reserves the right to amend this privacy policy.

In the event of significant changes, data subjects will be notified accordingly.

We recommend consulting this privacy policy regularly.

14. Last revision

Date of last revision: 12/05/2026

15. Contact

For questions regarding this privacy policy or to exercise your rights, please contact us via:

info@clickcare.be