Contact Us

Frequently Asked Questions

What jobs can I post?

Any professional organisation can post a job on the platform.

How can I choose a caregiver?

Once you have posted your job online, caregivers can apply for it. After this, you can see under 'open jobs' and 'applications' how many and which caregivers have applied for your job. You can select one of them based on his/her profile. Have you accepted a caregiver? Then he/she will receive a notification of this for confirmation. Once the candidate has confirmed, he/she is scheduled. If you accept one candidate, the others are automatically notified that the job has been filled. After this, you will get the caregiver’s contact details to make any further agreements.

What is a ‘Click’?

Have you accepted the application of an independent caregiver for your job? Then the caregiver will receive a notification to confirm this. Once the caregiver confirms the care request, you have a Click!This caregiver will do the job Don't have confirmation from the caregiver yet or want to choose a different candidate? Then in this interim, you can still refuse the caregiver and choose another one.

Can I remove a job from the platform?

Yes, you can, provided you don't have a Click yet. Go to the job, press the three dots at the top right and choose 'delete job'. Note! If you do already have a Click, then contact us at, inform the caregiver who was scheduled yourself and we will cancel the job. The caregiver maintains their availability to carry out your job. Be sure to read the general terms and conditions regarding cancellations at the bottom of our website.

How many days/hours can a caregiver be scheduled (maximum)?

Each job lasts from 1 to a maximum of 7 consecutive days and is always to be performed by one caregiver. A caregiver can be scheduled for job of at least 1 hour. one job = one caregiver. A job can only take place within a span of 7 days. Need a caregiver for more than 7 days ? Post a subsequent job for free. With the + symbol at date, you can add an extra day as well as choose the hours of that day. BREAK: The 'break' field is optional and can be filled in if an UNPAID break is provided. You then enter at a break of e.g. 30 minutes : Break: 00:30. If there is no break or it is paid, fill in nothing. ‍ Examples:

  1. I want to book the same caregiver from 1 to 7 May from 12:00 to 20:00. This is one job.
  2. I want to book the same caregiver on 1 May from 22:00 to 07:00. This is one job.
  3. I want to book the same caregiver for 1 May from 12:00 to 16:00 AND 3 May from 13:00 to 20:00. This is one job.
  4. I want a caregiver for 1 May from 12:00 to 17:00, for 12 May 12 from 07:00 to 14:00 and 19 May from 07:00 to 14:00. Then you post 3 jobs. The bookings can only be made for 7 consecutive days.
What if you want the caregiver to work an extra day or days for you?

Would you like a caregiver to work an extra day that was not provided for in your job? Then you post an additional job and have the candidate apply to it.

What if a caregiver worked longer/shorter than anticipated?

Both the care seeker and the caregiver can “dispute“ a job. This allows you to adjust the hours the caregiver has worked via the “dispute” button with the job. Do this within 48 hours of completing the job. If you do not do this within 48 hours of the end of the job, these hours are automatically considered “to be invoiced”. The caregiver is notified that the hours were disputed and can respond with “agree” or “disagree”. If the caregiver does NOT respond within 72 hours of the dispute, the disputed hours will be considered “to be invoiced”. If the caregiver responds with agreement, the disputed hours are the hours to be invoiced. If the caregiver responds with “disagree”, contact info@clickcare to work out the disagreement together.

Pending Scheduled Performed Disputed Completed Mediated

Pending: a status is 'pending' if you have confirmed a candidate and he/she has not yet responded to the confirmation. You can still reject this candidate if he/she does not confirm in time or you want to choose a different candidate. Scheduled: a job is scheduled when you have accepted a caregiver for a job. The order has not yet been performed, but is scheduled. Performed: The job has been performed but not yet invoiced. There may still be a dispute. Disputed: see question “what if a caregiver worked longer/shorter than anticipated”. Completed: the job has been completed and can be invoiced. Mediated: there is no agreement yet on the disputed hours. Until this is cleared between the two parties, the status will remain on mediated.

How does the invoicing work?

ClickCare prepares a self-bill in the name of the caregiver and collects the invoice amount on 1 account. In addition to an invoice overview and the self-bill, you will also receive an invoice from ClickCare for the 12% service fee. Both invoices are mailed in the form of 1 overview. By using self-billing, in most cases, no VAT is due on the caregiver’s invoice. The 12% Service Fee of is exclusive of VAT.

How does the payment work?

ClickCare receives payment from caregivers, pays caregivers and provides them with the necessary supporting documents.

How much does a caregiver cost?

With ClickCare, as a care seeker, you decide how much you pay per hour for a caregiver. If you set an amount lower than the average hourly rate for independent caregivers, you are less likely to get a Click. If the need is high and you set a higher rate, the chances of a Click are higher. You pay per initiated half hour. The caregivers working through ClickCare are all self-employed with their own insurance, social security, transport costs, equipment if needed, etc. The fee you pay to the caregiver includes all these costs.

What are the average hourly rates for independent caregivers?

These are target rates and may vary (greatly) depending on the assignment, need, week or weekend, etc. This is entirely up to you. Healthcare professional: 45 euros per hour night: 55 euros per hour weekend: 60 euros per hour. Nurse: 55 euros per hour night: 65 euros per hour weekend: 70 euros per hour.

What is the cost of using ClickCare?

You only pay ClickCare if a job was effectively performed. Signing up and posting jobs is completely FREE. Did you have a Click and has a job been performed? Then as a care seeker you pay 12% (Excl. VAT) of the caregiver's invoice amount for using ClickCare. This cost is always calculated in advance and is clearly visible when you post a job. So you know in advance what the caregiver + ClickCare will cost.

For which region can I post a job?

Currently, ClickCare operates throughout Flanders. In the near future, we want to be able to provide prompt care throughout Belgium. Job in Wallonia? Contact us and we will look for the right candidate.

What is ClickCare itself doing to improve quality?

ClickCare is a completely new platform. There is always room for improvement. Do you have any tips for us? Please let us know via .